Description
 

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• Installing/Maintaining hardware and software
• User account administration Monitoring support incidents and working with support staff to prioritise and resolve them efficiently
• Incident Logging in Sostenuto Helpdesk Software
• Troubleshooting technical issues (software, hardware or networking)
• Supporting AV Meeting Rooms
• Managing IT Loan equipment
• Administering file permissions and print queues
• Administering the phone system and Voicemail
• 2nd Level Support of LAN and standalone printers
• Antivirus administration through Antivirus Server Console
• Assisting with the administration of IT assets through LANDesk.

Person Specification:

• 3+ years of experience working in second line support for a medium sized company supporting 200+ users
• College (or higher) diploma in computers
• Supplier management (an asset)
• Asset & Inventory Management (an asset)
• Bilingualism (French & English)

• Experience supporting Windows XP, Vista
• Experience supporting Microsoft Office Suite (2003/2007)
• Knowledge of Microsoft Networking (e.g. TCP/IP)
• Experience supporting PC hardware at a build level
• Administration Experience  of Helpdesk Management Software
• Experience Supporting Blackberry devices
• Active Directory & Exchange Account Administration
• Mitel phone system experience (VoIP)
• Exposure to Sostenuto Helpdesk software
• Knowledge of LANdesk
• Trend Micro OfficeScan
• Microsoft SharePoint
• VPN
• Exposure to current portable and handheld technology
• Gaming PC hardware experience
• Game Console experience
• ADSL Hardware
• Exposure to Autodesk Maya
• Familiarity with Foundry networking equipment
• Knowledge of ITIL
• A+ Hardware Accreditation
• MCSE, MCSA or MCP

• Excellent customer service skills
• Team player
• Motivated
• Responsible
• Dynamic
• Punctual
• Enjoy solving problems
• Entrepreneurial spirit

• Ambition and passion for video games are essential!